🛍️Refund and Return Policy

Each piece in our shop is lovingly handmade, and we want you to feel the care in every detail. Here’s how we handle refunds, returns, and custom orders:

🛠️Personalized Orders + 🎁 Gift Card

Custom items and gift cards are non-refundable. These items are made or issued specifically for you and cannot be returned or exchanged.
✨ Before placing your order, please double-check all personalized details—names, dates, spellings, and special requests. We craft exactly what you send, and we want it to be perfect for you.

📦Standard Orders

We offer a 15-day return window for eligible items.
To be eligible for a return, your item must be unused and in its original condition.
Once your return is received, we’ll send you an email to confirm its arrival. Your refund will then be processed, and a credit will automatically be applied to your original method of payment.

🚚Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable method to ensure safe arrival.

🔄Exchanges

We only offer exchanges for items that are defective on arrival. If your item arrives damaged or flawed, please contact us within a few days of delivery so we can make it right.

🌿If Something’s Not Right…

We’re here for you. If your order arrives with an issue—whether it’s damaged, incorrect, or just not what you expected—please reach out. We’ll do everything we can to ensure you’re happy with your experience.